Customer Support Outsourcing
Support that feels like part of your brand.
CXProx builds English and French support operations around your customers, channels, standards and growth plans—without creating distance between the brand and the people it serves.
Improve customer satisfaction while creating reliable, scalable coverage.
46–50CX professionalsEN + FRBilingual support24/7Coverage available
CapabilitiesDepth without
Depth without
operational distance.
Every capability is shaped around the client’s workflows, platforms, standards and commercial priorities.
Live Chat Support
Phone Support
Social Media Support
Help Desk Management
Technical Support
Customer Success
Escalation Management
Subscription Support
Order Support
Product Support
24/7 OperationsEnglish SupportFrench SupportDedicated TeamsShared Teams
How it worksOne continuous
One continuous
operating loop.
Understand the brand
CXProx aligns tone, policies, products, escalation paths and service expectations.
Build the operating layer
People, schedules, knowledge, QA and reporting are shaped around the required coverage.
Launch with control
Teams begin with clear ownership, management oversight and measurable service standards.
Improve continuously
Interactions feed coaching, knowledge, workflow and customer-experience improvements.
Build the operating model around your next stage of growth.
Share the current friction, coverage and service scope. CXProx will turn it into a focused starting recommendation.