CXProx
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Operator-led from Mauritius

Built by operators.
Not observers.

Founded by Parvesh “Ash” Dhookhit, CXProx was created around a simple belief: outsourcing should strengthen the client’s business, not create distance from it.

Who we are

An extension of the business.

CXProx Global is a customer experience and operations partner helping ecommerce brands scale through outsourced customer support, operational excellence, chargeback management and process optimisation. AI and automation capabilities are currently in development.

Mission

Exceptional experiences. Scalable operations.

To help ecommerce businesses deliver exceptional customer experiences while creating efficient, scalable operations that drive long-term growth.

Vision

A seamless operating partner.

To become a globally recognized operations partner for ecommerce brands by combining people, processes, technology and, as capabilities develop, AI into one seamless solution.

Core values

How CXProx
owns the outcome.

01Customer Obsession02Operational Excellence03Ownership04Transparency05Speed & Accountability06Continuous Improvement07Data-Driven Decision Making08Innovation
46–50Customer support professionals
EN + FREnglish and French support
MauritiusGlobal delivery headquarters
RapidScaling capability

Founder and staff visuals used on this website are conceptual and do not depict real likenesses.

Ready when you are

Work with a partner that owns the operation with you.

CXProx combines human care, operating discipline and continuous improvement around the client’s growth.

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